Terms and conditions

  1. The vehicle may be driven during the term of hire only by the persons named on the Rental Document or in a supplementary driver’s sheet attached to the Rental Agreement, and only if they hold a current full valid driver’s license appropriate for the vehicle while they are using the vehicle.
  2. The hirer shall pay the owner for the hire of the vehicle the sum or sums specified in the Rental Document; and authorizes the owner to charge all amounts payable to the hirer’s account. The hirer’s account means a nominated debit card, credit card, or pre-arranged charge account.
  3. In addition to the payment specified in clause 3 above, the hirer acknowledges that they shall be liable at the end of the hire term to pay to the owner any applicable additional charges payable at the end of the term. These include, but are not limited to:
    • a fee to cover additional drivers;
    • charges for petrol or other fuel used (but not oil);
    • road user charges;
    • charges for late return of the vehicle;
    • charges for damage to or repair of the vehicle and any enforcement charges relating to such damage or repairs (including legal costs);
    • charges for cleaning the vehicle’s interior if the vehicle is returned in an excessively dirty condition that requires extra cleaning or deodorizing. This includes, but is not limited to, spillage of fluids, food, vomit, other stains, and unpleasant odors including cigarette smoke;
    • traffic and/or parking offence infringement fees; and
    • any surcharges in connection with the use of a debit or credit card by the hirer.
  4. The hirer shall ensure that:
    • all reasonable care is taken when driving and parking the vehicle;
    • the water in the vehicle’s radiator and battery is maintained at the proper level;
    • the oil in the vehicle is maintained at the proper level;
    • only the fuel type specified for the vehicle will be used;
    • the tyres are maintained at their proper pressure;
    • the vehicle is locked and secure at all times when it is not in use and the keys kept under the hirer’s personal control at all times;
    • the distance recorder or speedometer are not interfered with;
    • no part of the engine, transmission, braking or suspension systems are interfered with;
    • should a warning light be illuminated or the hirer believes the vehicle requires mechanical attention, the hirer will stop driving and advise the owner immediately;
    • all drivers authorized to use this vehicle during the term of hire are aware of and comply with the terms outlined in the Rental Agreement; and
    • any authorized driver carries their driver’s license with them in the vehicle at all times and will produce it on demand to any enforcement officer.
  5. If the vehicle is involved in an accident, is damaged, breaks down or requires repair or salvage, regardless of cause, the hirer shall notify the owner of the full circumstances by telephone immediately.
  6. The hirer shall not arrange or undertake any repairs or salvage without the owner’s authority (this includes, but is not limited to, purchasing a replacement tire) except to the extent that repairs or salvage are necessary to prevent further damage to the vehicle or to other property.
  7. 24 Hour Roadside Assistance is free for all inherent mechanical faults (as determined by the owner or its authorized repairer) related to the vehicle specified in the Rental Document. For all other roadside assistance call outs including refueling, jump start, tire related incidents, lost keys and keys locked in the vehicle, a service fee will be charged.
  8. If the vehicle requires repair or replacement, the decision to supply another vehicle to the hirer is at the owner’s sole discretion.
  9. The hirer shall, at or before the expiry of the term of hire, deliver the vehicle to the agreed rental location or obtain the owner’s consent to the continuation of the hire (in which case the hirer shall pay additional hire charges for the extended term of hire). If the hirer does not comply with this clause, and does not immediately return the vehicle, the owner may report the vehicle as stolen to the Police and the hirer must compensate the owner for either the full cost of the vehicle, or all additional costs and losses incurred up to the time that the vehicle is recovered by the owner.
  10. The hirer is liable for:
    • any loss of, or damage to, the vehicle and its accessories;
    • any consequential damage, loss or costs incurred by the owner, including salvage costs, loss of ability to re-hire and loss of revenue; and
    • any loss of, or damage to, vehicles and property of third parties, arising during the term of hire.
  11. All penalties related to traffic and/or parking offences are the responsibility of the hirer and the owner may charge the hirer’s credit card for any traffic and/or parking offence infringement fees incurred by the hirer. The owner undertakes, in the event that the owner receives notice of any traffic or parking offenses incurred by the hirer, to send a copy of any such notice to the hirer as soon as is practicable and to provide the necessary information to the relevant issuing authority for such notices to be directed to the hirer. The hirer has the right to challenge, complain about, query or object to the alleged offence to the issuing enforcement authority and has a right to seek a court hearing.
  12. The owner has the right to terminate the hire and take immediate possession of the vehicle if the hirer fails to comply with any of the terms of the Rental Agreement, or if the vehicle is damaged. The termination of a hire under the authority of this clause shall be without prejudice to the other rights of the owner and the rights of the hirer under the Rental Agreement or otherwise.
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